Privacy Policy for Mad Pelican Marketing, LLC
Privacy Policy
Effective Date: May 1, 2026
Mad Pelican Marketing respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, use our services, communicate with our team, or interact with our website chat, voice assistant, forms, phone systems, email, or SMS messaging.
Mad Pelican Marketing provides marketing, website, content, advertising, automation, and related business services. When you choose to communicate with us, we may collect information needed to respond to your request, provide services, schedule appointments, send updates, and support our business relationship.
Information We Collect
We may collect the following types of information:
Name
Business name
Email address
Phone number
Website address
Business address
Information submitted through website forms
Information shared through chat, voice assistant, email, phone, or SMS
Project details, service interests, and customer support information
Basic website analytics, such as pages visited, traffic source, device type, and browser type
We collect this information when you voluntarily submit it, communicate with us, request information, schedule a consultation, use our website tools, or engage with our services.
How We Use Your Information
Mad Pelican Marketing may use your information to:
Respond to inquiries
Provide requested services
Schedule consultations or appointments
Send service-related updates
Send SMS messages when you have provided consent
Improve our website and customer experience
Manage client accounts and communications
Provide customer support
Send marketing or promotional communications when permitted
Maintain records related to services, billing, and compliance
SMS Messaging and Phone Number Privacy
Mad Pelican Marketing may collect phone numbers for the purpose of sending SMS messages related to inquiries, consultations, appointments, service updates, customer support, project communication, and follow-up messages.
By providing your phone number and opting in to receive SMS messages from Mad Pelican Marketing, you agree that we may send text messages related to your interaction with our business. Message frequency varies. Message and data rates may apply.
Mad Pelican Marketing does not sell, rent, or share customer phone numbers or SMS messaging data with third parties for their own marketing purposes.
Phone numbers and SMS consent information are used only for Mad Pelican Marketing business communication and related service purposes. SMS consent is not shared with unrelated third parties.
Types of SMS Messages You May Receive
If you opt in to receive SMS messages from Mad Pelican Marketing, you may receive messages such as:
Appointment confirmations
Consultation reminders
Follow-up messages after a website chat or phone call
Project updates
Service-related notifications
Customer support responses
Marketing or promotional messages when permitted
You can opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.
These measures may include secure software platforms, access controls, password-protected systems, limited account access, vendor security controls, and internal procedures for managing customer data.
No online system can be guaranteed to be completely secure, but we make reasonable efforts to protect the information we collect and use.
Third-Party Service Providers
Mad Pelican Marketing may use trusted third-party platforms to operate our website, manage communications, process forms, provide analytics, deliver SMS messages, host website services, manage advertising, and support client services.
These providers are used only as necessary to operate our business and provide services. We do not authorize these providers to sell customer phone numbers or SMS messaging data for their own marketing purposes.
Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website activity, improve user experience, measure marketing performance, and support advertising or retargeting efforts.
You may adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Data Retention
We retain customer information only as long as reasonably necessary for business, service, legal, security, and compliance purposes.
When information is no longer needed, we may delete, archive, or securely store it according to our business practices and applicable requirements.
Requesting Access, Updates, or Deletion
You may contact Mad Pelican Marketing to request access to your personal information, ask us to correct inaccurate information, or request deletion of your information.
To request data deletion or updates, contact us using the information below. We may need to verify your identity before completing certain requests.
Opting Out of Communications
You may opt out of SMS messages by replying STOP to any text message from Mad Pelican Marketing.
You may request help by replying HELP.
You may also contact us directly to update your communication preferences.
Children’s Privacy
Mad Pelican Marketing does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
Mad Pelican Marketing
Hampstead, North Carolina
For privacy questions or data requests, please contact us through our website or by phone.